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Grafana


This document shows you how you can integrate Callgoose SQIBS with Grafana.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Grafana as per the workflows configured by you in the Grafana


In Callgoose SQIBS

Create filter  as per the Grafana workflows.

  • For test purpose, create an API filter like this


1_Callgoose_Sqibs_Grafana

Note:
After test, create suitable API filter values depending on the payload sent by Grafana to create a meaningful incident.
In Grafana


1.Log in to the Grafana Cloud Dashboard, and on the sidebar,
Click on Alerting (bell) icon and click Contact Points

2_Callgoose_Sqibs_Grafana


2.Click on New contact point

3_Callgoose_Sqibs_Grafana
Fill the following
Create contact point
Name: Callgoose SQIBS
Contact point type: Webhook

URL :

https://xxxxxxx.callgoose.com/sqibs-api/v1/process?from=Grafana&token=dTsYgIyXeKz6UIAZ8qE6ikjuh3245234532ogfsbdm5WB0ff8yBzKtkze


4_Callgoose_Sqibs_Grafana

3.Click on Notification settings

Disable resolved message should be unchecked

Click on Test

Note :

-> You need to uncheck this option in order to Auto resolve the Callgoose SQIBS incident

-> How to get endpoint URL

-> Refer this link for How to send to Sqibs API

-> Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.

Test contact point
Click on Custom
Choose Summary from the Summary and annotations drop down.
Type message as
Critical Alert - cloudvm01 Linux node is down
Click on Send test notification

5_Callgoose_Sqibs_Grafana

4.You can see that this test notification created an incident in Callgoose SQIBS.


6_Callgoose_Sqibs_Grafana

5.Close the Test contact point window after testing
Click on Save contact point


6.Click on Notification policies


7_Callgoose_Sqibs_Grafana

7.Click on New specific policy


Click on Add matcher and create your own monitoring alert rules
Contact point
Choose Callgoose SQIBS


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Click on Save policy after you complete the policy creation

Note :
Whenever Grafana trigger alert, Callgoose SQIBS will create incident as per the conditions you configured in the Grafana and Callgoose API filter


CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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