Dynatrace

This document shows you how you can integrate Callgoose SQIBS with Dynatrace.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Dynatrace as per the workflows configured by you in the Dynatrace

In Callgoose SQIBS

 Create filter  as per the Dynatrace workflows.

• For test purpose, create an API filter like this

In Dynatrace

1. Click on Settings under Manage categories and select Problem notifications under Integration category and Click on Add notification

2. Fill the following in the window appear under Add notification button.

Notification type : Select Custom Integration

Display name : CallgooseSQIBS

Webhook url : Enter your API Endpoint 

3. Custom payload: Use the following JSON payload.

{
  "State": "{State}", 
  "ProblemID": "{ProblemID}",  
  "PID": "{PID}",  
  "title": "{ProblemTitle}", 
  "ImpactedEntity": "{ImpactedEntity}", 
  "ImpactedEntities": {ImpactedEntities}, 
  "ProblemDetailsText": "{ProblemDetailsText}", 
  "ProblemSeverity": "{ProblemSeverity}", 
  "ProblemURL": "{ProblemURL}"
}

You can customize your own payload with Available placeholders

4. Alerting profile: Select appropriate alerting profile of your choice.

5. Click on Send test notification to send this notification to Callgoose SQIBS to test

You can see that Callgoose SQIBS created the Incident as per the above ‘Dynatrace payload values’

6. Click on Save changes

Now whenever an alert notification is triggered in Dynatrace, an incident will automatically be created in Callgoose SQIBS if the  API Filter  is success for the payload.