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Pingdom


This document shows you how you can integrate Callgoose SQIBS with Pingdom.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Pingdom as per the workflows configured by you in the Pingdom.


In Callgoose SQIBS


 Create filter  as per the Pingdom workflows.

  • For test purpose, create an API filter like this

1_Callgoose_Sqibs_Pingdom

Note: After test, create suitable API filter values depending on the payload sent by Pingdom to create a meaningful incident.


In Pingdom


  1. Click on Settings ==> Integrations


2_Callgoose_Sqibs_Pingdom


2. Click on Add Integration


3_Callgoose_Sqibs_Pingdom


3. Fill the following in 'Add integrations'


Type : Webhook
Enter a name : CallgooseSQIBS
URL : Enter your API Endpoint

5_Callgoose_Sqibs_Pingdom


4. Check Active Radio button to activate webhook.

Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.

4_Callgoose_Sqibs_Pingdom


Select the created webhook,you will be able to see the test incident created by this alert from Pingdom in the Incident Dashboard or the Incident List in SQIBS.


  • When Pingdom payload 'current_state' value is 'DOWN,' it triggers an incident in SQIBS. Likewise, when the 'UP' is 'resolved,' it automatically resolves the incident in SQIBS.


CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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