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Raygun


This document shows you how you can integrate Callgoose SQIBS with Raygun. Incidents will be creating in Callgoose SQIBS when there is a incident created in Raygun as per the workflows configured by you in the Raygun


In Callgoose SQIBS


 Create filter  as per the Raygun workflows.


  • For test purpose, create an API filter like this

1_Callgoose_Sqibs_Raygun

Note: After test, create suitable API filter values depending on the payload sent by Raygun to create a meaningful incident.


In Raygun


  1. Click on Integrations and select Webhook


2_Callgoose_Sqibs_Raygun


2. Fill the following

3. Webhook url : Enter your API Endpoint 

4. Check the Enable radio button to enable the webhook


3_Callgoose_Sqibs_Raygun


5. Click on Save changes

6. Create alert for to attach webhook to send notification.7. Click on Create alert


4_Callgoose_Sqibs_Raygun


8. In add actions select Send to webhooks


5_Callgoose_Sqibs_Raygun


9. And select the webhooks that we created, here select SQIBSCallgoose.


6_Callgoose_Sqibs_Raygun


10. This is the template payload Raygun will be send to SQIBS in case an alert is triggered.


{  "event":"error_notification",  "eventType":"NewErrorOccurred",  "error": {   "url":"",   "message":"",   "firstOccurredOn":"",   "lastOccurredOn":"",   "usersAffected":1,   "totalOccurrences":1,   "instance": {    "tags": ["test", "error-page", "v1.0.1", "env:staging"],    "affectedUser": {     "Identifier": "",     "IsAnonymous": true,     "UUID": ""    }    "customData": {     "pageName": "Error Page",     "userLoggedIn": true    }   }  }  "application": {   "name":"application name",   "url":"URL"  }}


Note: Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.


11. You can decide on ‘what Raygun payload’(customise the values in the Custom payload section) you need notifications in Callgoose SQIBS and depending upon that you can create the API filter values in the Callgoose SQIBS


Make sure to select the alert notifications you want to notified and click on Save


You can see that Callgoose SQIBS created the Incident as per the above ‘Raygun payload values’
Now whenever an alert notification is triggered in Raygun, an incident will automatically be created in Callgoose SQIBS if the API Filter is success for the payload.


Reference




CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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