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Coralogix



This document shows you how you can integrate Callgoose SQIBS with Coralogix.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Coralogix as per the workflows configured by you in the Coralogix


In Callgoose SQIBS

 Create filter  as per the Coralogix workflows.

  • For test purpose, create an API filter like this


1_Callgoose_Sqibs_Coralogix


Note:

After test, create suitable API filter values depending on the payload sent by Coralogix to create a meaningful incident.

In Coralogix


1. Click on Data flow and select Webhook


2_Callgoose_Sqibs_Coralogix

2. Click on Create a Webhook button or ADD NEW button to create new webhook.


3_Callgoose_Sqibs_Coralogix


3. Fill the following

Display name : CallgooseSQIBS

Webhook url : Enter your API Endpoint

Method : Post

Edit Header : "Authorization": "Bearer $APITOKEN"


4_Callgoose_Sqibs_Coralogix

4. Edit Body: payload.


5_Callgoose_Sqibs_Coralogix

5. Custom payload: Use the following JSON payload.

{  
"uuid": "$uuid",  
"alert_id": "$ALERT_ID",
  "name": "$ALERT_NAME",
  "description": "$ALERT_DESCRIPTION",
  "event_severity": "$EVENT_SEVERITY",
  "threshold": $ALERT_THRESHOLD,
  "timewindow": "$ALERT_TIMEWINDOW_MINUTES",
  "group_by_labels": "$ALERT_GROUPBY_LABELS",
  "alert_action": "$ALERT_ACTION",
  "alert_url": "$ALERT_URL",
  "service": "$SERVICE",
  "duration": "$DURATION",
  "errors": "$ERRORS"
}

You can customize your own payload with Available placeholders


5. Click on Test Config to send this notification to Callgoose SQIBS to test

Note:

1. Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.

2. You can decide on ‘what Coralogix payload’(customise the values in the Custom payload section) you need notifications in Callgoose SQIBS and depending upon that you can create the API filter values in the Callgoose SQIBS


6_Callgoose_Sqibs_Coralogix

Make sure to select the alert notifications you want to notified and click on Save.


6. You can see that Callgoose SQIBS created the Incident as per the above ‘Coralogix payload values’


7_Callgoose_Sqibs_Coralogix

Now whenever an alert notification is triggered in Coralogix, an incident will automatically be created in Callgoose SQIBS if the  API Filter  is success for the payload.


Note:

When Coralogix payload 'alert_action' value is 'trigger,' it triggers an incident in SQIBS. Likewise, when the 'alert_action' is 'resolve,' it automatically resolves the incident in SQIBS.


You can click on Test Config to send sample notifications to Callgoose SQIBS.



CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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