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CALLGOOSE

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SAML 2.0 based SSO

Enable Single Sign On (SSO) for your organization with any SAML 2.0 based SSO.
Following this integration guide, so you can set it for your Organisation.


Setup SSO

Login to Sqibs dashboard, Go to Workspace -> SSO and select SAML 2.0.


saml_2_0_callgoose_dashboard


1. Configure SSO provider(IdP) using SQIBS values

Copy the SAML Endpoint URL of Callgoose SQIBS (ACS URL). You will need this value to configure the SSO provider(IdP) settings on their dashboard. This can be used as the "Entity Id" and/or "Sign-in URL", depending on your IdP


2. Configure SQIBS using SSO provider(IdP) values
  • If your SSO provider has a meta data URL, you can enter it in the Load data from meta data URL field and click the Get IdP Details button.


saml-2-0-idp-details

This will automatically fill in the Following fields: Issuer URL (Entity Id of Idp), Login URL (SAML 2.0 EndPoint URL of your IdP), Name Id Email Format,and X.509 certificate.

  • If your provider does not have a meta data URL or the URL has no data found, you need copy and paste the following fields from your SSO provider’s dashboard manually: Issuer URL (Entity Id of Idp), Login URL (SAML 2.0 EndPoint URL of your IdP), Name Id Email Format,and X.509 certificate.


  • Enter your Organization domain.


  • If you want to use Callgoose password login as well, check Allow Callgoose SQIBS login checkbox.


Click the SAVE CHANGES button to save.


After setup, your workspace users can sign in to SQIBS using the selected SSO provider, which can be found on the SQIBS login page. Some SSO providers also offer the option to sign in to SQIBS directly from their own dashboard.

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CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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