Callgoose SQIBS is a cutting-edge automation platform designed to elevate your organization's resilience, reliability, and operational efficiency. With powerful On-Call scheduling, real-time Incident Management, and Incident Response capabilities, it ensures your systems are always on and responsive. Whether you need Process Automation, Runbook Automation, Incident Auto-remediation, IT request automation, or Event-Driven Automation, Callgoose SQIBS empowers you with comprehensive solutions. Stay connected and in control with notifications via Mobile App (Android, iPhone), Email, SMS, Phone Calls in over 30+ languages across 200+ countries, and seamless integrations with Slack & Microsoft Teams. Empower your team to trigger, acknowledge, and resolve incidents directly from Slack & Microsoft Teams. Discover why Callgoose SQIBS is the superior in the market.
Features
1. It is Specially designed for improving the service quality of the business.
2. Application can directly integrate with SQIBS API ( API Integration ) and generate incident phone call notification in 40 plus languages to 200 plus countries.
3. Application can also directly send incident phone call notification via Email ( Email Integration ) as well.
4. You can have multiple methods to send incident notifications to your team members - SMS messages, Phone calls, Emails or Push Notification.
5. Send incident notifications to one or multiple respondents.
6. SQIBS will assist in reducing the MTTR (Mean Time To Repair) of the incident.
7. Automate the Incident escalation and alert multiple team members from different geography any time in many supported languages.
8. Privileged functionalities based on user role for secure management.
9. It can create more friendly escalations which are easy to handle. Also, you can create escalations with multiple levels, where each level can correspond to shifts or users.
10. Schedules override with a customizable approval system.
11. Set up on-call schedules to support any kind of standard or custom rotation (weekly, weekend, etc.).
12. Pre-play voice and Post-Play voice of your choice will be played back together with incident contents.
13. Sender Call number can be configured for dedicated plan
