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CALLGOOSE

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CALLGOOSE

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Orders and Confirmed Orders

In Reseller Partner, we have Orders and Confirmed Orders.


What is an Order

In the Callgoose platform, an order is the reseller's process of procuring a product with a specific plan and maintenance period. Resellers select tailored plans and duration, completing payment for their chosen plan. They can renew orders upon expiration for continuous access to the product and maintenance services, making an order in Calgoose the selection, payment, and renewal option for uninterrupted access.


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Confirmed orders

  • Upon completing the payment, your order is officially acknowledged and recorded in the 'Confirmed Orders' section. This signifies the seller's commitment to fulfilling the transaction. Additionally, you'll receive an invoice for your purchase.
  • After completing the payment, you can view your orders in the 'Confirmed Orders' section.


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An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

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CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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