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Callgoose SQIBS

Getting Started

Quick start guide

SQIBS - Reseller

Special

Payment Handler

SINGLE SIGN-ON

SAML 2.0 based SSO

Teams

Invite User to a Team

Update And Delete Team

Users

Users Management

Escalation Policies

Escalation Policy

Escalation Policy - Create

Escalation Policy - Edit

Escalation Policy - Delete

Service

Creating a new Service

Service Integrations

API Integration

Email Integration

Service Update and Delete

Integration in Alert Source

Incident

Create an Incident

Incident Management

Incident Priority

Incident Response Threshold

Request

Create a Request

On-Call Shift

Schedules

Schedule Update and Delete

Create Schedule

Schedule Example

Example 1: Regional Coverage by Time Zones

Example 2: Follow-the-Sun Model

Example 3: Weekday + Rotating Weekend Duty

Example 4: Split Regional Shifts with Overlaps

Example 5: Primary and Backup Rotation

Example 6: Customer-Centric Time Zone Coverage

Example 8: Small Team, 24/7 Rotations

Example 9: High Overlap for Critical Hours

Schedule Override

What is Schedule Override?

Create Schedule Override

Remove Schedule Override

Schedule Invitation

Logs

Notification Log

API

How to send API

API Filter Examples

API Filter Prometheus Examples

Webhook

Apps Integration

Microsoft teams

Reports

Incident Report

Preference

Profile

Contact Information

Notification Rule

Self-Service Portal

Self-Service Portal

Self-Service Portal Unique Handle

Self-Service Portal Page

Self-Service Portal Page Item

Self-Service Portal SAML 2.0 SSO

Mobile App

Callgoose SQIBS Mobile App

Mobile App Configuration

Android Mobile App

SLA

SLA Breach Notifications

FAQ

SQIBS Technical FAQ

SQIBS Unified Platform FAQ

Escalation Policy

What is an Escalation Policy ?

Escalation policy defines the order in which the incident needs to escalate. It ensures the right people are notified at the right time. Multiple levels can add to an escalation policy, where each level can select multiple users and/or Schedules. The Escalate after time out make the escalation wait up to that time. During this time a user can acknowledge the incident and do the necessary action.

If you are using a Schedule to an escalation policy and an incident is triggered then based on the escalation policy if the specific schedule is needed to escalate, then the current on-call user of the Schedule will select for escalation and will be notified and assigned to that incident.

Table of Contents

An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

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CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.

Unique Features

30+ languages supported
IVR for Phone call notifications
Dedicated caller id
Advanced API & Email filter
Tag based maintenance mode
Self-service portal for operational requests
SLA Tracker (MTTA, MTTR, uptime monitoring)
Incident Response Threshold (incident timers, escalation control)

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