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Escalation Policy
What is an Escalation Policy ?
Escalation policy defines the order in which the incident needs to escalate. It ensures the right people are notified at the right time. Multiple levels can add to an escalation policy, where each level can select multiple users and/or Schedules. The Escalate after time out make the escalation wait up to that time. During this time a user can acknowledge the incident and do the necessary action.
If you are using a Schedule to an escalation policy and an incident is triggered then based on the escalation policy if the specific schedule is needed to escalate, then the current on-call user of the Schedule will select for escalation and will be notified and assigned to that incident.
