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Example 7: Pager Rotation with Two Shifts

Schedule Requirements

Purpose: Provide consistent coverage with split shifts for small teams.

Schedule:

  • Monday to Friday:
  • Day Shift: 9am to 9pm (rotates weekly among 3-4 engineers).
  • Night Shift: 9pm to 9am (rotates weekly among 3-4 engineers).
  • Weekends:
  • 12-hour shifts:
  • 9am to 9pm: First engineer.
  • 9pm to 9am: Second engineer.


Schedule Configuration

  • Layer 1
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 GMT
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add User: Add 3-4 Engineers.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 09:00 GMT
  • End Time: 21:00 GMT

Eg7_Layer1

  • Layer 2
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 21:00 GMT
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add User: Add 3-4 Engineers.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 21:00 GMT
  • End Time: 23:59 GMT

Eg7_Layer2

  • Layer 3
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select weeks: Tuesday to Saturday
  • Add User: Add 3-4 Engineers.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 09:00 GMT

Eg7_Layer3

  • Layer 4
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 GMT
  • Shift Type: Week
  • Select Weeks: Saturday, Sunday
  • Add User: Add First Engineer.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 09:00 GMT
  • End Time: 21:00 GMT

Eg7_Layer4

  • Layer 5
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 21:00 GMT
  • Shift Type: Week
  • Select Weeks: Saturday, Sunday
  • Add User: Add Second Engineer.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 21:00 GMT
  • End Time: 23:59 GMT

Eg7_Layer5

  • Layer 6
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select Weeks: Sunday, Monday
  • Add User: Add Second Engineer.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 09:00 GMT

Eg7_Layer6

Final Schedule

Eg7_Final

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In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

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  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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