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CALLGOOSE

SQIBS - Reseller

The RESELLER is the one who buys the Callgoose products. This is the highest admin role in all Callgoose products. Unlike SQIBS user, Reseller have special Dashboard and functionalities. Tap  here  to know more about how to create a Reseller account.



How to open SQIBS Dashboard ?


  1. Sign in to the main CALLGOOSE dashboard from here
  2. Open the SQIBS dashboard from the Home section of the main dashboard.


home


Functionalities of Reseller

From the SQIBS Reseller dashboard, a Reseller can efficiently manage Global Admins , who possess elevated privileges and Payment handlers, who is responsible for securely managing financial transactions.



Manage Global Admin

From the Users tab → GLOBAL ADMIN, you can see all the Global Admins under your workspace.


  1. Add Global Admins Add Global Admins by entering their email addresses and name. An invitation link will sent to the email, which further enables verification of the email and the user can complete their registration. If the invited user already have a SQIBS user account, they can accept the invitation from their profile.
  2. Remove Global Admins Remove the Global admin privilege of a user. Here, removing change the Global admin role from the user and making the user a Responder. To remove a user from your workspace, you need to use a Global Admin account. To know more, tap here.


global_admin



Manage Payment Handlers

From the Users tab → PAYMENT HANDLER, you can see all the users having payment handling permission. To know more, tap here.


  1. Add Payment Handler Add Payment Handler by selecting a user. Only the eligible users will be listed here.
  2. Remove Payment Handler Remove Payment handling privilege of a user by clicking remove button.


payment_handler



Setting workspace language

Resellers have the ability to set the workspace language , which serves as the default language setting that is applied to all aspects of the web platform, including user interfaces, menus, buttons, labels, and other textual elements. Workspace language and Communication language considered synonymous in the context of web platforms.

workspace_language

CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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