SQIBS Unified Platform FAQ

Callgoose SQIBS Unified Platform FAQs

General Platform Overview

What is Callgoose SQIBS?

Callgoose SQIBS is a unified automation and incident response platform designed to help organizations reduce downtime, improve operational efficiency, and ensure business continuity. It combines incident management, automation, on-call scheduling, SLA tracking, and self-service capabilities into a single platform.

Who is Callgoose SQIBS designed for?

Callgoose SQIBS is built for organizations of all sizes, including enterprises, mid-market companies, and fast-growing teams across IT, DevOps, SRE, Security, Operations, and Business IT.

Is Callgoose SQIBS suitable for enterprise environments?

Yes. Callgoose SQIBS is designed to operate at enterprise scale with support for advanced escalation policies, automation workflows, global alert delivery, integrations, audit visibility, and both SaaS and self-hosted deployments.

Platform Capabilities and Scope

What problems does Callgoose SQIBS solve?

Callgoose SQIBS helps organizations:

• Reduce incident response time (MTTA and MTTR)
• Minimize downtime and SLA breaches
• Eliminate manual operational tasks through automation
• Reduce IT operational costs
• Improve visibility across incidents, SLAs, and operational workflows

Does Callgoose SQIBS replace multiple tools?

Yes. Callgoose SQIBS can replace or consolidate multiple point solutions such as:

• Incident alerting tools
• On-call scheduling systems
• Manual runbooks
• Spreadsheet-based SLA tracking
• Separate automation and self-service platforms

This reduces tool sprawl and total cost of ownership.

Incident Management and Alerting

Does Callgoose SQIBS support enterprise-grade incident management?

Yes. Callgoose SQIBS provides enterprise-grade incident management with real-time alerting, advanced escalation policies, incident timelines, and automated remediation capabilities.

What alerting channels are supported?

Callgoose SQIBS supports multi-channel, multi-lingual alerting, including:

• Phone calls
• SMS
• Email
• Slack
• Microsoft Teams
• Mobile applications

Alerts can be delivered globally across 200+ countries in 30+ languages.

Can incidents be acknowledged and resolved directly from collaboration tools?

Yes. Engineers and operators can trigger, acknowledge, resolve incidents, and even run automation workflows directly from Slack, Microsoft Teams, or the Callgoose SQIBS mobile app.

Automation and Remediation

What type of automation does Callgoose SQIBS provide?

Callgoose SQIBS supports:

• Incident-driven automation ( Incident Auto Remediation )
• Event-driven automation
• Request-driven automation ( IT Request Automation )
• Runbook automation
• Process automation

Automation can be triggered automatically or manually based on events, alerts, or user actions.

Can we use our existing scripts and tools?

Yes. Callgoose SQIBS allows you to build automation workflows using:

• any Programming languages (Python, Go, Java, PHP, etc.) or tools
• any Scripts (Bash, PowerShell)
• any Automation tools (Ansible, Terraform, and others)

This enables teams to reuse existing skills and investments.

Is automation included or charged separately?

Automation is a core capability of the Callgoose SQIBS platform and is not treated as a bolt-on feature.

Self-Service and IT Requests

What is the Callgoose SQIBS Self-Service Portal?

The Self-Service Portal is a secure, customizable interface that allows users to perform approved tasks independently, such as triggering workflows, requesting services, or running automation—without direct IT intervention.

How does self-service reduce IT workload?

By enabling users to handle common requests themselves, IT teams can significantly reduce ticket volume and focus on higher-value engineering and operational work.

Is the Self-Service Portal secure?

Yes. Access is controlled through authentication, authorization, and approval workflows to ensure users can only perform permitted actions.

SLA Tracking and Visibility

What makes the Callgoose SQIBS SLA Tracker unique?

The Callgoose SQIBS SLA Tracker is a fully automated, incident-aware SLA monitoring engine that eliminates spreadsheets, manual calculations, and guesswork.

Which SLA models are supported?

Callgoose SQIBS supports:

• Uptime SLAs
• Response SLAs (MTTA)
• Resolution SLAs (MTTR)
• Per-incident SLAs
• Period-based SLAs
• Rolling 30-day SLAs
• Custom SLA cycles

Does the SLA Tracker work with real incident data?

Yes. SLA calculations are based on actual incident timelines, acknowledgments, and resolutions, providing accurate and defensible SLA reporting.

Integrations and Ecosystem

Can Callgoose SQIBS integrate with existing ITSM tools?

Yes. Callgoose SQIBS integrates with existing ITSM platforms and operational tools, allowing organizations to adopt it without replacing their current systems.

Can Callgoose SQIBS integrate with custom or internal software?

Yes. Callgoose SQIBS supports integration with custom-built and internal systems.

Do you provide free integration support?

Yes. Callgoose SQIBS offers free integration support to help customers connect their tools and custom software without additional integration fees.

Global Reach and Deployment

Which countries does Callgoose SQIBS support?

Callgoose SQIBS supports customers in 200+ countries with global alert delivery and localization across 30+ languages.

Is Callgoose SQIBS available as SaaS or self-hosted?

Yes. Callgoose SQIBS offers both:

• SaaS deployment for fast onboarding
• Self-hosted deployment for organizations with strict security or compliance requirements

Cost, Value and Scalability

How does Callgoose SQIBS help reduce costs?

By automating workflows, reducing downtime, consolidating tools, and minimizing manual effort, Callgoose SQIBS significantly lowers operational and IT costs.

Can Callgoose SQIBS scale as our organization grows?

Yes. Callgoose SQIBS is designed to scale from small teams to large, globally distributed enterprises without requiring architectural changes.