logo

CALLGOOSE

logo

CALLGOOSE

DOCS

What is Schedule Override?


Schedule Override


  • Schedule overrides are used to create an on-call override. Overridden users have a higher priority to become an on-call users. If a user overrides a schedule, then the on-call user will be changed to the overridden user(overridden user will receive on-call notifications within the overridden time regardless of on-call time related to any schedule layer). If there is more than one overrides at a specific time, then the latest created override will take place.

  • Users can use Schedule Override Approval Setting from Profile to control the Schedule Override assigned to users. If it is enabled, then the schedule override created by other users (other than the Global admin/Team manager) must be approved by the user. If it is disabled, then all the Schedule override created by other users will be enabled by default

  • All Schedule Override created by the Global Admin/Team manager will be enabled by default regardless of overridden user setting


WE ARE

An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

MORE
ABOUT US
monitor

CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
Book a Demo

Signup for a freemium plan today &
Experience the results.

No credit card required

Start today