Getting Started
Special
SINGLE SIGN-ON
Teams
Users
Escalation Policies
Service
Incident
On-Call Shift
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Schedule Override
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Preference
Profile
Automation
FAQ
Preferences
Preferences are high-level preferences that will be common under a reseller.
Login to SQIBS and you can see it under workspace in the left vertical navigation bar
SETTINGS
Gender Voice: Gender voice is used to make call notifications.
Preferred Language: The language will be used while notifying through SMS/CALL/EMAIL/PUSH NOTIFICATION. Make sure you select the proper language that will be the content of the Incidents. If you select incorrect language here, then the notifications may contain invalid values.
We are using third-party vendor for translating DTMF voices and email / API contents . Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Translation may result in unexpected and unpredictable degradation of accuracy. Callgoose is not responsible for incorrect or inaccurate translations.
For Incidents, the language that was your preferred while creating the Incident will be used in its life time.
Preferred IVR: You can set a pre-play voice and post-play voice to play together with call notification. The pre-play voice will be played before playing incident content and the post-play voice will play after incident content.
Changes of settings may take up to 10 minutes to reflect.
