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CALLGOOSE

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CALLGOOSE

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Preferences

Preferences are high-level preferences that will be common under a reseller.

Login to SQIBS and you can see it under workspace in the left vertical navigation bar

SETTINGS


Gender Voice: Gender voice is used to make call notifications.


Preferred Language: The language will be used while notifying through SMS/CALL/EMAIL/PUSH NOTIFICATION. Make sure you select the proper language that will be the content of the Incidents. If you select incorrect language here, then the notifications may contain invalid values.


We are using third-party vendor for translating DTMF voices and email / API contents . Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Translation may result in unexpected and unpredictable degradation of accuracy. Callgoose is not responsible for incorrect or inaccurate translations.
For Incidents, the language that was your preferred while creating the Incident will be used in its life time.


Preferred IVR: You can set a pre-play voice and post-play voice to play together with call notification. The pre-play voice will be played before playing incident content and the post-play voice will play after incident content.


settings

Changes of settings may take up to 10 minutes to reflect.




WE ARE

An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

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CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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