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Example 1: Regional Coverage by Time Zones

Schedule Requirements

Purpose: Ensure 24/7 support by assigning shifts based on regional time zones.

Schedule:

  • Monday to Friday:
  • 9am GMT to 5pm GMT: Team from Europe is On-Call.
  • 5pm GMT to 1am GMT: Team from USA (East Coast) is On-Call.
  • 1am GMT to 9am GMT: Team from Asia-Pacific (India or Singapore) is On-Call.
  • Saturday to Sunday:
  • One On-Call person covers the entire weekend: Saturday 9am GMT to Monday 9am GMT (48 hours).
  • Weekend duty rotates among team members to distribute the load fairly.

Schedule Configuration
  • Layer 1
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 (GMT)
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add Users: Add Europe team members.
  • On-Call Rotation: Daily
  • Select Time-based On-call option:
  • Start Time: 09:00 (GMT)
  • End Time: 17:00 (GMT)

Eg1_Layer1

  • Layer 2
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 17:00 (GMT)
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add Users: Add USA (East Coast) team members.
  • On-Call Rotation: Daily
  • Select Time-based On-call option:
  • Start Time: 17:00 (GMT)
  • End Time: 23:59 (GMT)

Eg1_Layer2

  • Layer 3
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 (GMT)
  • Shift Type: Week
  • Select weeks: Tuesday to Saturday
  • Add Users: Add USA (East Coast) team members.
  • Last Added User: Takes the first shift
  • On-Call Rotation: Daily
  • Select Time-based On-call option:
  • Start Time: 00:00 (GMT)
  • End Time: 01:00 (GMT)

Eg1_Layer3

  • Layer 4
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 01:00 (GMT)
  • Shift Type: Week
  • Select weeks: Tuesday to Saturday
  • Add Users: Add Asia-Pacific (India or Singapore) team members.
  • On-Call Rotation: Daily
  • Select Time-based On-call option:
  • Start Time: 01:00 (GMT)
  • End Time: 09:00 (GMT)

Eg4_Layer4

  • Layer 5
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 (GMT)
  • Shift Type: Week
  • Select Weeks: Saturday
  • Add Users: Add all team members.
  • On-Call Rotation: Weekly
  • Select Time-based On-call option:
  • Start Time: 09:00 (GMT)
  • End Time: 23:59 (GMT)

Eg1_Layer5

  • Layer 6
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 (GMT)
  • Shift Type: Week
  • Select Weeks: Sunday
  • Add Users: Add all team members.
  • On-Call Rotation: Weekly
  • Select Time-based On-call option:
  • Start Time: 00:00 (GMT)
  • End Time: 23:59 (GMT)

Eg1_Layer6

  • Layer 7
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 (GMT)
  • Shift Type: Week
  • Select Weeks: Monday
  • Add Users: Add all team members.
  • On-Call Rotation: Weekly
  • Select Time-based On-call option:
  • Start Time: 00:00 (GMT)
  • End Time: 09:00 (GMT)

Eg1_Layer7

Final Schedule

Eg1_Final

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