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Escalation Policy - Create

How to create a new Escalation Policy?

Only the Global Admin/Team Manager can create an Escalation Policy.
  • Select New Escalation policy button at the top right of the main window
  • You can see a new window Configure :
  • Name - Name of the Escalation Policy.
  • Description (optional)
  • Configure the layers(levels) by selecting users and/or schedules.
  • New level can be added using plus button
Escalate after time out helps to keep the escalation pause up to the specified time so that the user can acknowledge within that time.
Selected Users/Schedules under a level will be notified altogether, when the level reached for an Incident.
If no one acknowledges within the specified escalation and within specified time out, then you can configure to repeat the escalation from start again - Round Robin


create_escalation




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  • Click the SAVE button.


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Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


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  • Tag based maintenance mode
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  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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