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Example 3: Weekday + Rotating Weekend Duty

Schedule Requirements

Purpose: Split weekday shifts for efficiency and dedicate focused weekend coverage.

Schedule:

  • Monday to Friday:
  • 8am EST to 4pm EST: North America team is On-Call.
  • 4pm EST to 12am EST: Europe and Middle East (EMEA) team is On-Call.
  • 12am EST to 8am EST: Asia-Pacific (APAC) team is On-Call.
  • Weekends (Saturday & Sunday):
  • A single person is On-Call for the weekend: Saturday 8am EST to Monday 8am EST.
  • Weekend On-Call rotates weekly among team members.

Schedule Configuration

  • Layer 1
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 08:00 EST
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add User: North America team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 08:00 EST
  • End Time: 16:00 EST

Eg3_Layer1

  • Layer 2
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 16:00 EST
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add User: Europe and Middle East (EMEA) team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 16:00 EST
  • End Time: 23:59 EST

Eg3_Layer2

  • Layer 3
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 EST
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add User: Asia-Pacific (APAC) team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 EST
  • End Time: 08:00 EST

Eg3_Layer3

  • Layer 4
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 08:00 EST
  • Shift Type: Week
  • Select Weeks: Saturday
  • Add User: Add All team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 08:00 EST
  • End Time: 23:59 EST

Eg3_Layer4

  • Layer 5
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 EST
  • Shift Type: Week
  • Select Weeks: Sunday
  • Add User: Add All team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 00:00 EST
  • End Time: 23:59 EST

Eg3_Layer5

  • Layer 6
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 EST
  • Shift Type: Week
  • Select Weeks: Monday
  • Add User: Add All team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 00:00 EST
  • End Time: 08:00 EST

Eg3_Layer6

Final Schedule

Eg3_Final

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SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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