Callgoose SQIBS Mobile App

The Callgoose SQIBS mobile app allows users to manage and respond to incidents, manage profile settings, view on-call schedules, and perform other related tasks.

Download the Mobile App

The mobile app is available on the Apple App Store and Google Play Store. You can download the app by searching for Callgoose SQIBS  in either app store, or tap one of the link below from your mobile device.

Apple/iOS

Android

Log in/Sign in

When you open the app for the first time, you will be prompted to log in. Tap the Sign in button, and the app will guide you through the remaining steps of the process.

Functionalities

After logging in, the default home page is Incidents.

You can navigate to other pages by swiping right to open the left navigation drawer or by tapping the three-line menu icon in the top-left corner.

1. Incidents

The Incidents page is the default home screen.

Manage Incidents

Incidents can be managed directly from the Incidents page. Available actions include:

• Acknowledge
• Un-Acknowledge
• Reassign
• Resolve
• Run workflows
• Add comments

Tap an incident to view its full details.

Create Incident

On the Incidents page, tap the + (plus) icon located at the bottom-right corner.

2. Requests

Requests are available under the Requests page.

Manage Requests

Requests can be managed directly from the Requests page. Available actions include:

• Mark as In Progress
• Cancel progress
• Mark as complete
• Add comments

Tap a request to view its full details.

Create Request

On the Requests page, tap the + (plus) icon located at the bottom-right corner.

3. Schedule Overrides

The Schedule Overrides page displays pending schedule override requests.

You can either accept or reject these requests.

4. Schedule

The Schedule page displays all schedules for the selected team, including the current on-call user details.

Tap a schedule item to view its full details.

Create Shift/Schedule Override

On the detailed schedule page, tap the + (plus) icon at the bottom-right corner and complete the form.

5. My On-Call

The My On-Call page displays your current on-call shifts, including the associated escalation policy and your level within that policy for the selected team.

Create Shift/Schedule Override

Tap the + (plus) icon at the bottom-right corner and complete the form.

6. Profile Management

You can access the Profile page by selecting your name at the top of the navigation drawer.

From the Profile page, you can edit:

• Name
• Communication language
• Contact information
• Notification rules

Logout

The Logout option is available on the Profile page.

7. Settings

From the Settings page, you can manage:

• App language
• App theme
• App's notification settings