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CALLGOOSE

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CALLGOOSE

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Notification Rule

Configure how you want to get notified based on the incident's urgency. You can get email, SMS, call or push notification(You need to verify your contact items to use here). You can add a multilevel notification rule. This means if the incident isn't acknowledged, we will notify you based on the time you specified in each level and the medium you specified.

Add new Notification rule


Select ADD NOTIFICATION RULE → Enter the Minutes that need to wait to get notified and the medium(Call/SMS/Email/Push Notification by selecting proper values).


notification_rules


Update existing Notification rule


Select the pencil icon of the specific Notification Rule → Update the Minutes that need to wait to get notified and/or the medium.

Remove existing Notification rule


Select the bin icon of the specific Notification Rule.

You must keep at least one rule.


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An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

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CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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