Slack

In Callgoose Sqibs, You have the ability to seamlessly integrate Slack for incident management. By configuring Slack channels, You can enhance collaboration and streamline your response process during critical incidents.

Adding Workspaces in Slack

When integrating Slack with SQIBS, follow this steps:

1. Click "Add Workspace": In SQIBS, there is option for users to add workspaces. When user click this button,they'll be redirected to Slack.
   
   
   
2. Workspace Selection: In Slack, users can select the workspaces they want to integrate. They'll need to authorize the Slack application.
   
   
   
   
   
3. Redirect Back to Sqibs: After selecting workspace,users will be redirected back to Sqibs, and if workspace added successfully you can view added workspace there in list.
   
   

Configuring Channels

Adding Channels

Enter Channel Code:

• Once you've entered the channel code,the system should automatically fetch and display the corresponding channel name.Look for the fetched channel name as a selectable option.

Select Urgency Level:

• Next,choose the urgency level for notifications associated with the channel.You have three options:

Choose Events:

• Select incident events of you want to trigger notifications with the channel.

1. Incident Created
2. Incident Acknowledged
3. Incident UnAcknowledged

1. Incident resolved

Add Channel:

• Finally, click on the 'Add Channel' button to finalize adding new Slack channel.

Updating Channels

Select Urgency Level

• Choose the urgency level for notifications associated with the channel.You have three options:

> Low

> High

> All

Choose Events:

• Select incident events of you want to trigger notifications with the channel.

1. Incident Created
2. Incident Acknowledged
3. Incident Unacknowledged

1. Incident resolved

Update Channel:

• Finally, click on the Update Now button to finalize updating the Slack channel.

Deleting Channels

Click on Delete Channel Button on View Info by selecting channel need to be deleted.

Delete Workspace

You can delete workspace by clicking on the Delete icon on the workspace list

Managing incidents on Slack Channel

-> When a message related to an incident appears in the Slack channel.
-> To acknowledge the incident,click on Acknowledge button.

-> To unacknowledge, click on Unacknowledge button.

-> To resolve the incident,click on Resolve button.Optionally you can enter a comment for resolve and then continue resolving.

The first time a user interacts with this process,they need to be authenticated by SQIBS. Here's how it works:

Slack will redirect the user to the SQIBS authentication page.

• On that page,the user can log in using their username and password.
• If user already logged in to SQIBS,they can continue directly by selecting the Continue as (User) button.
• If a different user needs to be authenticated for Slack,they should proceed with the appropriate user.

If authentication is successfull ,a success page will show and the incident management in SQIBS can be managed using slack.