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Slack
In Callgoose Sqibs, You have the ability to seamlessly integrate Slack for incident management. By configuring Slack channels, You can enhance collaboration and streamline your response process during critical incidents.
Adding Workspace in Slack
When integrating Slack with Callgoose SQIBS, follow this steps:
- Click "Add New Workspace": In Callgoose SQIBS, there is option for users to add workspace. When user click this button, they'll be redirected to Slack.
Make sure to select the Global from 'Slack related with' drop-down.
- Workspace Selection: In Slack, users can select the workspace they want to integrate. They'll need to authorize the Slack application.
- Redirect Back to SQIBS: After selecting a workspace, users will be redirected back to SQIBS. If the workspace is added successfully, it will be visible in the list of added workspace.
Configuring Channels
Special Configurations
Once Microsoft Teams is added, users can configure channels for incident management.
There are three types of configurations: Global, Team, and Service.
1. Global
Select 'Global' from the 'Slack related with' drop-down.
The channels configured under this selection will be applicable to all Teams. If an event occurs under any Team, these channels will receive notifications based on their configuration.
Example use case: Your organization has a small team, and you prefer a centralized notification system for all events, regardless of the team or service.
2. Team
Select a specific Team from the 'Slack related with' drop-down and choose 'All Services' from the 'Service' drop-down.
The channels configured under this selection will be applicable to all Services within the selected Team. If an event occurs under the specific Team, these channels will receive notifications based on their configuration.
Example use case: You manage a specific department, and you need notifications for any events that occur across all services within your team, such as monitoring all IT-related incidents for the IT team.
3. Service
Select a specific Team from the 'Slack related with' drop-down and choose a specific Service from the 'Service' drop-down.
The channels configured under this selection will be applicable only to the selected Service. If an event occurs under the specific Service, only these channels will receive notifications based on their configuration.
Example use case: You are responsible for a specific application or microservice (e.g., a payment gateway), and you only want to be alerted about incidents or events related to that service, ignoring others.
Adding Channels
Enter Channel Code:
Once you've entered the channel code, the system should automatically fetch and display the corresponding channel name. Look for the fetched channel name as a selectable option.
Select Urgency Level
Choose the urgency level for notifications associated with the channel. You have three options:
Choose Events:
Select incident events you want to trigger notifications with the channel.
Add Channel:
Finally, click on the 'Add Channel' button to finalize adding new Slack channel.
Updating Channels
Select Urgency Level
Choose the urgency level for notifications associated with the channel. You have three options:
Choose Events:
Select incident events you want to trigger notifications with the channel.
Update Channel:
Finally, click on the Update Now button to finalize updating the Slack channel.
Deleting Channels and Workspace
Delete Channel:
First, select the channel from the View Info tab, then click the Delete Channel button to delete it.
Delete Workspace:
To delete a workspace, click on the Delete icon in the workspace list.
Managing incidents on Slack Channel
When a message related to an incident appears in the Slack channel.
-> To acknowledge the incident,click on Acknowledge button.
-> To unacknowledge, click on Unacknowledge button.
-> To resolve the incident,click on Resolve button.Optionally you can enter a comment for resolve and then continue resolving.
-> To Run workflow, click on Run Workflow button to get the list of workflows in the sqibs and user can select from the list to run the workflow.
User Authentication
The first time a user interacts with this process, they need to be authenticated by SQIBS. Here's how it works:
Slack will redirect the user to the SQIBS authentication page.
- When the user clicks any button related to the incident, they will receive a message containing a link to authenticate.
- Clicking on the link will redirect the user to Callgoose SQIBS. On the authentication page, the user can log in using their credentials.
If authentication is successful , a success page will show and the incident management in SQIBS can be managed using slack.
