Create Schedule

How to create an On-Call schedule?

1.Select Create New Schedule button at the top right of the main window.

2.You can see a new window. Add Name(mandatory), Description (mandatory), select Team and Timezone .

3.Add schedule layers.

• Each layer represents a shift. You can add up to 20 layers.
• The bottom layer has priority over the top layers.
• Each layer has a start time and can be configured to end at a specific time.
• You can configure the shift type (Valid days where the schedule /shift is applicable). Within the Start time and End time, the shift type selects the valid days based on configuration.
• Day - You can choose a specific Start day. And from that day, all future days are valid.
• Week - You can choose weekdays

1. Sunday
2. Monday
3. Tuesday
4. Wednesday
5. Thursday
6. Friday
7. Saturday

• Only the selected days will be valid.
• Month - You can choose months

1. January
2. February
3. March
4. April
5. May
6. June
7. July
8. August
9. September
10. October
11. November
12. December

and also specify start and end dates for them. Only the selected days within the date will be valid.

• Select users : Select users accordingly. You can select the same user more than once to keep the on-call rotation that meets your needs if necessary.
• Create on-call rotation: Which defines the on-call rotation of selected users. You can set on-call rotation of any of following.
• Weekly - On-call rotation will take place weekly based on the Start date time.
• Daily - On-call rotation will take place daily based on the Start date time.
• Hourly - On-call rotation will take place each hour based on the Start date time.
• Custom - On-call rotation will take place on each selected Interval and Type based on the Start date and time.
• Configure Time based on-call : If enabled, this shift will be only valid under this time range in a day

4. You can see a preview of the selected Layers at the end.

5.Click the SAVE NEW SCHEDULE button on top.