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Example 6: Customer-Centric Time Zone Coverage
Schedule Requirements
Purpose: Tailor shifts to align with customer-heavy time zones.
Schedule:
- Monday to Friday:
- 9am to 5pm Local Customer Time Zone: Regional teams cover (e.g., India for APAC customers, UK for Europe customers, US for North America customers).
- 5pm to 9am Local Customer Time Zone: A global team provides secondary coverage.
- Weekends:
- Split into 12-hour shifts:
- 8am to 8pm: APAC or EMEA team covers.
- 8pm to 8am: Americas team covers.
Schedule Configuration
APAC Region Schedule
- Layer 1
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 IST
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add Indian Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 09:00 IST
- End Time: 17:00 IST
- Layer 2
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 17:00 IST
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 17:00 IST
- End Time: 23:59 IST
- Layer 3
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 IST
- Shift Type: Week
- Select weeks: Tuesday to Saturday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 00:00 IST
- End Time: 09:00 IST
- Layer 4
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 IST
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add Indian/UK Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 09:00 IST
- End Time: 21:00 IST
- Layer 5
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 21:00 IST
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add US Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 21:00 IST
- End Time: 23:59 IST
- Layer 6
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 IST
- Shift Type: Week
- Select Weeks: Sunday, Monday
- Add User: Add US Team member.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 00:00 IST
- End Time: 09:00 IST
APAC Region Final Schedule
Europe Region Schedule
- Layer 1
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 GMT
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add UK Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 09:00 GMT
- End Time: 17:00 GMT
- Layer 2
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 17:00 GMT
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 17:00 GMT
- End Time: 23:59 GMT
- Layer 3
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 GMT
- Shift Type: Week
- Select weeks: Tuesday to Saturday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 00:00 GMT
- End Time: 09:00 GMT
- Layer 4
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 GMT
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add Indian/UK Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 09:00 GMT
- End Time: 21:00 GMT
- Layer 5
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 21:00 GMT
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add US Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 21:00 GMT
- End Time: 23:59 GMT
- Layer 6
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 GMT
- Shift Type: Week
- Select Weeks: Sunday, Monday
- Add User: Add US Team member.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 00:00 GMT
- End Time: 09:00 GMT
Europe Region Final Schedule
North American Region Schedule
- Layer 1
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 EST
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add US Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 09:00 EST
- End Time: 17:00 EST
- Layer 2
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 17:00 EST
- Shift Type: Week
- Select weeks: Monday to Friday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 17:00 EST
- End Time: 23:59 EST
- Layer 3
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 EST
- Shift Type: Week
- Select weeks: Tuesday to Saturday
- Add User: Add Global Team.
- On-Call Rotation: Daily
- Select Time based on-call option
- Start Time: 00:00 EST
- End Time: 09:00 EST
- Layer 4
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 09:00 EST
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add Indian/UK Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 09:00 EST
- End Time: 21:00 EST
- Layer 5
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 21:00 EST
- Shift Type: Week
- Select Weeks: Saturday, Sunday
- Add User: Add US Team members.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 21:00 EST
- End Time: 23:59 EST
- Layer 6
- Choose the appropriate start date based on the day you want to begin this layer.
- Start Time: 00:00 EST
- Shift Type: Week
- Select Weeks: Sunday, Monday
- Add User: Add US Team member.
- On-Call Rotation: Weekly
- Select Time based on-call option
- Start Time: 00:00 EST
- End Time: 09:00 EST
North American Region Final Schedule
