Schedules

What is Schedule?

Schedules define the on-call user. You can create shifts with a schedule and it will help your team to handle the Incidents efficiently. Use Schedule inside an Escalation Policy to make sure the right person will get notified of Incidents.

Schedule Override: Schedule overrides are used to create an on-call override. Overridden users have a higher priority to become an on-call users. If a user overrides a schedule, then the on-call user will be changed to the overridden user(user will receive on-call notifications within the overridden time regardless of on-call time related to any schedule layer). If there is more than one overrides at a specific time, then the latest created override will take place.