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CALLGOOSE

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CALLGOOSE

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Schedules

What is Schedule?

Schedules define the on-call user. You can create shifts with a schedule and it will help your team to handle the Incidents efficiently. Use Schedule inside an Escalation Policy to make sure the right person will get notified of Incidents.

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Schedule Override: Schedule overrides are used to create an on-call override. Overridden users have a higher priority to become an on-call users. If a user overrides a schedule, then the on-call user will be changed to the overridden user(user will receive on-call notifications within the overridden time regardless of on-call time related to any schedule layer). If there is more than one overrides at a specific time, then the latest created override will take place.


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An Advanced automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA-driven operational capabilities

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SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.


Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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