Notification Log

The notifications log allows you to view specific details about the notifications that are sent to users while escalating an Incident

4 Types of notification medium

1. Call - Notified using phone call. You can see used Credit, DTMF(User key press response during the call) and Duration(Time taken for the call) in Extra column of table.
2. SMS - Notified using SMS. You can see the used Credit in the Extra column of the table.
3. Email - Notified using email.
4. Push - Notified using push notifications.

Log Filters

1. Team Filter - Select specific Team
2. Service Filter - Select a specific Service under the selected Team.
3. Date Filter

• ALL: Display all data regardless of date.
• TODAY: Shows only the current date’s data from 00:00 to the current time.
• THIS WEEK: Shows a week's worth of data (starting from Sunday)
• THIS MONTH: Shows the current month’s data.
• CUSTOM DATE: You can select the time range.

A Combination of all filters will be used while showing the final result. You can download the final results by clicking the DOWNLOAD button.