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Example 9: High Overlap for Critical Hours

Schedule Requirements

Purpose: Prioritize overlap during business-critical hours for quick resolutions.

Schedule:

  • Monday to Friday:
  • 8am to 4pm GMT: UK team handles primary On-Call.
  • 3pm to 11pm GMT: Overlap with US East Coast team.
  • 11pm to 8am GMT: APAC team handles primary On-Call.
  • Weekends:
  • One person covers 8am Saturday to 8am Monday, rotating weekly.


Schedule Configuration

  • Layer 1
  • Start Time: 08:00 GMT
  • Shift Type: Day
  • Add User: Add UK Team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 08:00 GMT
  • End Time: 16:00 GMT

Eg9_Layer1

  • Layer 2
  • Start Time: 15:00
  • Shift Type: Day
  • Add User: Add US Coast East Team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 15:00 GMT
  • End Time: 23:00 GMT

Eg9_Layer2

  • Layer 3
  • Start Time: 23:00 GMT
  • Shift Type: Day
  • Add User: Add APAC Team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 23:00 GMT
  • End Time: 23:59 GMT

Eg9_Layer3

  • Layer 4
  • Start Time: 00:00 GMT
  • Shift Type: Day
  • Add User: Add APAC Team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 08:00 GMT

Eg9_Layer4

  • Layer 5
  • Start Time: 08:00 GMT
  • Shift Type: Week
  • Select weeks: Saturday
  • Add User: Add All Team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 08:00 GMT
  • End Time: 23:59 GMT

Eg9_Layer5

  • Layer 6
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select weeks: Sunday
  • Add User: Add All Team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 23:59 GMT

Eg9_Layer6

  • Layer 7
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select Weeks: Monday
  • Add User: Add US East Coast team.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 08:00 GMT

Eg9_Layer7

Final Schedule

Eg9_Final

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