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What is Schedule Override?


Schedule Override


  • Schedule overrides are used to create an on-call override. Overridden users have a higher priority to become an on-call users. If a user overrides a schedule, then the on-call user will be changed to the overridden user(overridden user will receive on-call notifications within the overridden time regardless of on-call time related to any schedule layer). If there is more than one overrides at a specific time, then the latest created override will take place.

  • Users can use Schedule Override Approval Setting from Profile to control the Schedule Override assigned to users. If it is enabled, then the schedule override created by other users (other than the Global admin/Team manager) must be approved by the user. If it is disabled, then all the Schedule override created by other users will be enabled by default

  • All Schedule Override created by the Global Admin/Team manager will be enabled by default regardless of overridden user setting


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Advanced Automation platform with effective On-Call schedule, real-time Incident Management and Incident Response capabilities that keep your organization more resilient, reliable, and always on

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