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Example 2: Follow-the-Sun Model

Schedule Requirements

Purpose: Provide continuous global coverage by leveraging teams in different time zones.

Schedule:

  • Monday to Friday:
  • 9am GMT to 5pm GMT: UK/Europe team covers.
  • 5pm GMT to 1am GMT: US (East Coast) team covers.
  • 1am GMT to 9am GMT: APAC (India, Australia, or Singapore) team covers.
  • Weekends:
  • 12-hour shifts:
  • 9am GMT to 9pm GMT: Europe team rotates.
  • 9pm GMT to 9am GMT: APAC or US team rotates.
  • Alternate weekends among global teams to ensure fairness.

Schedule Configuration

  • Layer 1
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 GMT
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add Users: Add UK/Europe team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 09:00 GMT
  • End Time: 17:00 GMT

Eg2_Layer1

  • Layer 2
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 17:00 GMT
  • Shift Type: Week
  • Select weeks: Monday to Friday
  • Add Users: Add US East Coast team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 17:00 GMT
  • End Time: 23:59 GMT

Eg2_Layer2

  • Layer 3
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select weeks: Tuesday to Saturday
  • Add Users: Add US East Coast team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 01:00 GMT

Eg2_Layer3

  • Layer 4
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 01:00 GMT
  • Shift Type: Week
  • Select weeks: Tuesday to Saturday
  • Add Users: Add APAC (India, Australia, Singapore) team members.
  • On-Call Rotation: Daily
  • Select Time based on-call option
  • Start Time: 01:00 GMT
  • End Time: 9:00 GMT

Eg2_Layer4

  • Layer 5
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 09:00 GMT
  • Shift Type: Week
  • Select Weeks: Saturday, Sunday
  • Add User: Add UK/Europe team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 09:00 GMT
  • End Time: 21:00 GMT

Eg2_Layer5

  • Layer 6
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 21:00 GMT
  • Shift Type: Week
  • Select Weeks: Saturday, Sunday
  • Add User: Add US/APAC team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 21:00 GMT
  • End Time: 23:59 GMT

Eg2_Layer6

  • Layer 7
  • Choose the appropriate start date based on the day you want to begin this layer.
  • Start Time: 00:00 GMT
  • Shift Type: Week
  • Select Weeks: Sunday, Monday
  • Add User: Add US/APAC team members.
  • On-Call Rotation: Weekly
  • Select Time based on-call option
  • Start Time: 00:00 GMT
  • End Time: 09:00 GMT

Eg2_Layer7

Final Schedule

Eg2_Final

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Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

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