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Project

A Project in Callgoose SQIBS represents a logical grouping of Services that together deliver a common functionality, business capability, or product.

Projects help organize services under a team, improve visibility, and simplify incident management and reporting across related services.



Follow the steps below to access the Projects section:

  • Go to the Teams section in the Callgoose SQIBS Dashboard.
  • Select your specific team (e.g., TEST TEAM).
  • Click on the PROJECTS tab located in the secondary navigation bar (next to Users, Services, and Escalation Policies).



Creating a New Project

To add a new project to your selected team:

  • Click the + Add Another Project button.

A new project configuration card will appear.


Project Name

Enter the name of the project. Preferably use your product name that represents the associated Services.

Example: Sqibs


Services

Links the project to specific Services defined within the team.

Select the relevant services from the drop down menu that fall under this project's scope.

you can select one or multiple services and map all services that contribute to the project functionality.

This ensures incidents triggered on those services are logically associated with the project.


Description

Provides additional context or a brief overview of the project's purpose, scope, and objectives.


Click the Save button to finalize and create the project.


Update a Project

Click on the Update button present inside the Project Card.


Delete a Project

Click on the Delete Icon at top right present inside the Project Card.



CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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