Schedule Example

Navigate to Schedule

• From the Callgoose SQIBS Dashboard, click on Schedules.
• Choose Create New Schedule or select an existing schedule to edit.

Schedule Info

• Team Selection: Identify which teams will be involved in the on-call rotations.
• Schedule Name: Assign a descriptive name to the schedule for easy identification.
• Schedule Description: Provide a brief summary of the schedule's purpose and structure.
• Timezone: Choose the timezone that will serve as the base reference for all shifts in the schedule.

Below are some examples:

We have created different scenarios of schedules commonly used by IT support teams. These examples are designed to help you quickly understand and set up schedules that meet your team's needs.

• Example 1: Regional Coverage by Time Zones
• Example 2: Follow-the-Sun Model
• Example 3: Weekday + Rotating Weekend Duty
• Example 4: Split Regional Shifts with Overlaps
• Example 5: Primary and Backup Rotation
• Example 6: Customer-Centric Time Zone Coverage
• Example 7: Pager Rotation with Two Shifts
• Example 8: Small Team, 24/7 Rotations
• Example 9: High Overlap for Critical Hours

Each example links to a detailed guide that outlines the schedule configuration and its intended use case.