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FAQ
Create an Incident
You can create incidents through WEB, by sending EMAIL or using API.
To create using WEB
- Select CREATE NEW INCIDENT button at the top right of the main window.
- You will be redirected to the incident add page. Add Title, description(optional), select a user or escalation policy(optional), select an urgency and select a service.
- Click the SAVE button.
To know how to create an incident using EMAIL or API click here
Note :
Duplicate incidents will be discarded if the source is other than WEB. We will discard request having the same content with in 10 minutes. For API you can see the discarded contents inside Api log and for EMAIL you can see the discarded contents inside Email log
Duplicate incidents will be discarded if the source is other than WEB. We will discard request having the same content with in 10 minutes. For API you can see the discarded contents inside Api log and for EMAIL you can see the discarded contents inside Email log
Alert deduplication and Advanced Alert Noise Suppression
Duplicate alerts or events will be discarded if the source is other than Callgoose SQIBS Web Interface. We will discard requests having the same content within 10 minutes. You can modify this time frame from 10 minutes to your choice according to your requirements.
