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Callgoose SQIBS

Getting Started

Quick start guide

SQIBS - Reseller

Special

Payment Handler

SINGLE SIGN-ON

SAML 2.0 based SSO

Teams

Invite User to a Team

Update And Delete Team

Users

Users Management

Escalation Policies

Escalation Policy

Escalation Policy - Create

Escalation Policy - Edit

Escalation Policy - Delete

Service

Creating a new Service

Service Integrations

API Integration

Email Integration

Service Update and Delete

Integration in Alert Source

Incident

Create an Incident

Incident Management

Incident Priority

Incident Response Threshold

Request

Create a Request

On-Call Shift

Schedules

Schedule Update and Delete

Create Schedule

Schedule Example

Example 1: Regional Coverage by Time Zones

Example 2: Follow-the-Sun Model

Example 3: Weekday + Rotating Weekend Duty

Example 4: Split Regional Shifts with Overlaps

Example 5: Primary and Backup Rotation

Example 6: Customer-Centric Time Zone Coverage

Example 7: Pager Rotation with Two Shifts

Example 8: Small Team, 24/7 Rotations

Example 9: High Overlap for Critical Hours

Schedule Override

What is Schedule Override?

Create Schedule Override

Remove Schedule Override

Schedule Invitation

Logs

Notification Log

API

How to send API

API Filter Examples

API Filter Prometheus Examples

Webhook

Apps Integration

Microsoft teams

Reports

Incident Report

Preference

Profile

Contact Information

Notification Rule

Self-Service Portal

Self-Service Portal

Self-Service Portal Unique Handle

Self-Service Portal Page

Self-Service Portal Page Item

Self-Service Portal SAML 2.0 SSO

Mobile App

Callgoose SQIBS Mobile App

Mobile App Configuration

Android Mobile App

SLA

FAQ

SQIBS Technical FAQ

SQIBS Unified Platform FAQ

Mobile App Configuration

Certain device-level settings are required on both Android and iOS devices to support core app features such as push notifications.

When you open the app for the first time, it will prompt you to:

Grant notification permissions
Allow background app execution
Disable battery optimization (if applicable)
Enable Override Do Not Disturb (DND) for Critical Alerts (Severity-1), if required by your organization

These permissions are necessary to ensure timely delivery of incident notifications, especially high-priority alerts.

For platform-specific instructions, refer to:

Configure Android

Or

An Advanced Automation platform with effective On-Call schedule, real-time Incident Management and Incident Response capabilities

monitor

CALLGOOSE
SQIBS

Advanced Automation platform with effective On-Call schedule, real-time Incident Management and Incident Response capabilities that keep your organization more resilient, reliable, and always on

Callgoose SQIBS can Integrate with any applications or tools you use. It can be monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools or any applications

Callgoose providing the Plans with Unique features and advanced features for every business needs at the most affordable price.

Unique Features

30+ languages supported
IVR for Phone call notifications
Dedicated caller id
Advanced API & Email filter
Tag based maintenance mode

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