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Gitlab


This document shows you how you can integrate Callgoose SQIBS with Gitlab.

Incidents will be creating in Callgoose SQIBS when there is an alert in Gitlab as per the alert Rule configured by you in the Gitlab This documentation is created to test the Integration between different vendors. Different application monitors and different environments may require different values to get a meaningful incident and incident description. You can use the similar procedure to send Alert notifications to Callgoose SQIBS from all the Gitlab services.

In Callgoose SQIBS

 Create filter  as per the Gitlab workflows.

  • This API filter contains value is depends upon the alert configuration in the Gitlab.

In Gitlab

1.Login to your Gitlab and Choose your project or group


1_Callgoose_Sqibs_Gitlab Click on Settings then Webhooks Fill the following in Webhooks URL:

https://xxxxxxxx.callgoose.com/sqibs-api/v1/process?from=Gitlab&token=xxxxxxxxxxxxxxxxxxxxxxx
Note :-> All the values must be in Json format. Since these values are already in Json key format, No action required from your end to change it to Json format->How to get endpoint URL ->Refer this link for How to send to Sqibs API ->Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications to create the incident in Callgoose SQIBS. You may also add API filter after checking API Log


2_Callgoose_Sqibs_Gitlab Choose your desired Trigger conditions as per your requirements. Click on Add Webhook

3_Callgoose_Sqibs_Gitlab You can see the newly created Webhook in the Project Hooks Click on the Webhook Test , Choose Push events it will show that Hook executed successfully


2.Go to Callgoose SQIBS dashboard Click on API Log and choose the token and Check EXTRA column You can see the Gitlab Push events payload

4_Callgoose_Sqibs_GitlabYou may create suitable API filter values depending on the payload sent by Gitlab to create a meaningful incident.

Note :When Gitlab payload 'object_attributes.action' value is 'open,' it triggers an incident in SQIBS. Likewise, when the 'object_attributes.action' is 'close,' it automatically resolves the incident in SQIBS.

CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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