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New Relic


This document shows you how you can integrate Callgoose SQIBS with New Relic.

Incidents will be creating in Callgoose SQIBS when there is a incident created in New Relic as per the workflows configured by you in the New Relic


In Callgoose SQIBS


 Create filter as per the New Relic workflows.

  • For test purpose, create an API filter like this

1_Callgoose_Sqibs_New_Relic


Note: After test, create suitable API filter values depending on the payload sent by New Relic to create a meaningful incident.


In New Relic


Click on Explorer then Alerts & AI then Workflows Click on Create your first workflow


2_Callgoose_Sqibs_New_Relic


1. Fill the following in Configure your workflow

2. Enter a name : CallgooseSQIBS

3. Filter data : Select the kinds of issues you want to send Click there and choose your desired details as per your application Click on Advanced settings Mute issues

4. Choose - Always send notifications


3_Callgoose_Sqibs_New_Relic

Notify 5. Click on Webhook


4_Callgoose_Sqibs_New_Relic


6. Click on Add a destination and Enter the following. Webhook name : CallgooseSQIBS Endpoint URL :


https://xxxxxxx.callgoose.com/sqibs-api/v1/process?from=New+Relic&token=dTsYgIyXeKz6UIAZ8qE6ikjuh3245234532ogfsbdm5WB0ff8yBzKtkze

5_Callgoose_Sqibs_New_Relic


Click on Save destination.


It will show you Payload with template values and it's preview.


6_Callgoose_Sqibs_New_Relic


Click on Send test notification to send this notification to Callgoose SQIBS to test


How to get endpoint URL
Refer this link for How to send to Sqibs API
Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.
You can see the values in the Payload Preview. You can use those values when you create API filter in the Callgoose SQIBS. You can decide on ‘what New Relic payload’ you need notifications in Callgoose SQIBS and depending upon that you can create the API filter values in the Callgoose SQIBS



1. You can see that Callgoose SQIBS created the Incident as per the above 'New Relic payload values'


7_Callgoose_Sqibs_New_Relic



2. Click on Save changes


8_Callgoose_Sqibs_New_Relic


3. Click on Activate workflow

4. You can see the work flow in 'workflows'

CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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