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Mezmo


This document shows you how you can integrate Callgoose SQIBS with Mezmo.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Mezmo as per the workflows configured by you in Mezmo


In Callgoose SQIBS

 Create filter  as per the Mezmo workflows.

  • For test purpose, create an API filter like this

1_Callgoose_Sqibs_Mezmo

Note:
After test, create suitable API filter values depending on the payload sent by Mezmo to create a meaningful incident.



In Mezmo


1. From the dashboard, select the view for which you want to setup alerts.

Click on the the View name and select Attach an alert.



2_Callgoose_Sqibs_Mezmo

2. Select View-Specific alert from the drop down under BUILD MY OWN and click on Webhooks from the window appear.


3_Callgoose_Sqibs_Mezmo


3. Fill the following in the window:

Configure the Type of alert and other conditions as per your requirement.

Method & URL: Select POST and enter your API Endpoint 

4_Callgoose_Sqibs_Mezmo


Body: Use the following JSON payload.

{
 "title": "Mezmo {{ level }} alert in {{ name }}", 
 "numberOfMatchedLines": "{{ matches }}",
 "level": "{{ level }}", 
 "url": "{{ url }}", 
 "query": "{{ query }}",
 "firstMatchedApp": "{{ app }}", 
 "firstMatchedHost": "{{ host }}", 
 "lines": "{{ lines }}" 
}


You can customize your own body(payload) with Available Tokens


5_Callgoose_Sqibs_Mezmo



4. Click on Test button at the top of window to send this notification to Callgoose SQIBS to test

6_Callgoose_Sqibs_Mezmo


Note:
1. Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.

2. You can decide on ‘what Mezmo payload’(customise the values in the Body section) you need notifications in Callgoose SQIBS and depending upon that you can create the API filter values in the Callgoose SQIBS


You can see that Callgoose SQIBS created the Incident as per the above Mezmo payload values


7_Callgoose_Sqibs_Mezmo

5. Click on Save Alert to save.



8_Callgoose_Sqibs_Mezmo

Now whenever an alert notification is triggered in Mezmo, an incident will automatically be created in Callgoose SQIBS if the  API Filter  is success for the payload.



CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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