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Bugsnag


This document shows you how you can integrate Callgoose SQIBS with Bugsnag.

Incidents will be creating in Callgoose SQIBS when there is a incident created in Bugsnag as per the workflows configured by you in the Bugsnag


In Callgoose SQIBS

 Create filter  as per the Bugsnag workflows.

  • For test purpose, create an API filter like this


1_Callgoose_Sqibs_Bugsnag

Note:

After test, create suitable API filter values depending on the payload sent by Bugsnag to create a meaningful incident.


In Bugsnag


1. First click on Settings icon

Second select project settings


2__Callgoose_Sqibs_Bugsnag

2. Go to Integrations and email and click on data forwarding


3_Callgoose_Sqibs_Bugsnag

3. Select Webhook to configure the custom webhook


4_Callgoose_Sqibs_Bugsnag


4. Paste the Webhook URL copied from SQIBS under Webhook URL

URL : Enter your API Endpoint

Click on Save



5_Callgoose_Sqibs_Bugsnag


Click on Test to send this notification to Callgoose SQIBS to test


Note:
Please make sure you have added API filter contains values in Callgoose SQIBS before you send test notifications.

You can decide on ‘what Bugsnag payload’(customise the values in the Custom payload section) you need notifications in Callgoose SQIBS and depending upon that you can create the API filter values in the Callgoose SQIBS
Bugsnag payload

You can see that Callgoose SQIBS created the Incident as per the above Bugsnag payload values’


7_Callgoose_Sqibs_Bugsnag

6. Click on the Webhook to configure when you should be notified for errors by enabling different options in the Notify me when section.


6_Callgoose_Sqibs_Bugsnag
Check Bugsnag's documentation to understand what each of these settings mean and when you would be notified

Note:
When Bugsnag payload 'error.status' value is 'open,' it triggers an incident in SQIBS. Likewise, when the 'error.status' is 'fixed,' it automatically resolves the incident in SQIBS.


Now whenever an alert notification is triggered in Bugsnag, an incident will automatically be created in Callgoose SQIBS if the  API Filter  is success for the payload.


You can click on Send test notification after expanding the created notification to send sample notifications again to Callgoose SQIBS.



CALLGOOSE
SQIBS

Advanced Automation-first platform with effective On-Call scheduling, real-time Incident Management, Incident Response, and SLA tracking capabilities that keep your organization more resilient, reliable, and always on.

Callgoose SQIBS can integrate with any applications or tools you use, including monitoring, ticketing, ITSM, log management, error tracking, ChatOps, collaboration tools, or any custom applications.

In addition to alerting and response, Callgoose SQIBS enables Automated Incident Remediation, SLA tracking (MTTA, MTTR, uptime), and Incident Response Threshold monitoring, allowing teams to proactively detect risks, prevent SLA breaches, and execute remediation workflows in real time.

A built-in self-service portal empowers end users to handle routine requests independently, significantly reducing operational load on engineering and IT teams.

Callgoose provides enterprise-grade automation, SLA governance, and incident response capabilities at one of the most cost-effective price points in the market.



Unique Features

  • 30+ languages supported
  • IVR for Phone call notifications
  • Dedicated caller id
  • Advanced API & Email filter
  • Tag based maintenance mode
  • Self-service portal for operational requests
  • SLA Tracker (MTTA, MTTR, uptime monitoring)
  • Incident Response Threshold (incident timers, escalation control)
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